Privacy Policy

Last updated: 21 October 2026

This Privacy Policy explains what information YatriDesk collects, why we collect it, and how we protect it. YatriDesk is a product of CPS TechLabs, a sole proprietorship based in Prayagraj, Uttar Pradesh, India ("we", "us" or "our"). This policy applies to yatridesk.com and app.yatridesk.com (the "Service").

There are two kinds of data in YatriDesk:

• Agency data: information about you and your agency. We decide how this is used, as described in this policy.
• Customer data: information about your customers that you enter into YatriDesk. Your agency decides how this is used. We only process it on your behalf to provide the Service.

1. What we collect

Agency details

• Your name, agency name, WhatsApp/phone number, email address, city and business address.
• GSTIN, logo, brand colours, UPI and bank details that you choose to show on your documents.
• Names, phone numbers and logins of staff you add to your account.
• Your plan, billing history and payment status. Card or UPI payments are handled by our payment provider. We do not store your full card details.
• Messages you send us for support.

Your customers' data, entered by your agency

• Traveller names, phone numbers, email addresses, travel dates, number of travellers and preferences.
• Enquiries, itineraries, quotations, bookings, payments, invoices and notes.
• Vehicle, driver and trip details for your fleet.
• Any other details your agency chooses to enter.

Website sign-up form

When you fill in the sign-up form on yatridesk.com, we receive your name, agency name, WhatsApp number, city, chosen plan and whether you run cars or buses. The form opens WhatsApp so you can send these details to us.

Technical information

Like most websites, our servers record basic technical data such as IP address, browser type, device and the pages requested. We use this for security, troubleshooting and preventing misuse.

2. Why we use it

• To create and run your account and provide the features of your plan.
• To set up your desk, move your data from older software (if you ask us to) and give you support.
• To bill you and issue GST invoices.
• To send you important service messages, such as trial reminders, renewal notices and security alerts.
• To keep the Service secure and prevent fraud or misuse.
• To meet our legal and tax obligations.
• To tell you about new features. You can ask us to stop at any time.

We use your customers' data only to provide the Service to your agency. We never contact your customers for our own purposes.

3. Where your data is stored

Your data is stored on our servers located in India. We protect it with encrypted connections (HTTPS), access controls, separate data for each agency, and regular backups. Only authorised people who need access to support you can reach your data.

4. We do not sell your data

We do not sell, rent or trade your data or your customers' data to anyone. We share data only:

• with service providers that help us run YatriDesk, such as hosting, email delivery, the WhatsApp Business API and payment processing, and only as needed for that purpose;
• when required by law, a court order or a government authority;
• if CPS TechLabs' business is transferred, in which case this policy will continue to protect your data.

5. WhatsApp and email

• YatriDesk sends WhatsApp messages and emails to your customers only when your agency chooses to send them, for example an itinerary, quote, invoice or driver details.
• One-tap WhatsApp sending opens WhatsApp on your own phone with the message ready. You press Send.
• On the Business plan, automatic WhatsApp messages are sent through the WhatsApp Business API only for the events and templates your agency switches on.
• We never use your customers' phone numbers or email addresses to market YatriDesk or anything else.

6. Cookies

We keep cookies to a minimum:

• The yatridesk.com website does not use advertising or tracking cookies.
• The YatriDesk app uses essential cookies to keep you logged in and to protect your account.
• Our website loads fonts from Google Fonts. As a result, your browser shares your IP address with Google when it loads them.

7. How long we keep data

We keep your data while your account is active. If your account ends, you can ask for an export for 30 days. After that, we delete your data, except for records we must keep by law, such as our billing and tax records.

8. Your choices and rights

You can ask us to access, correct, export or delete your agency's data, or withdraw consent you have given us, by writing to hello@yatridesk.com. If you are a customer of an agency that uses YatriDesk, please contact that agency first, because it controls your data. We will help the agency respond to you.

9. Children

YatriDesk is a business tool and is not meant for anyone under 18. Agencies may enter details of child travellers as part of a booking. Such details are handled as customer data under this policy.

10. Changes to this policy

We may update this policy from time to time. If we make significant changes, we will tell you by email, WhatsApp or a notice in the app. The date at the top shows when it was last updated.

11. Contact us

For any privacy question or complaint, write to hello@yatridesk.com.

CPS TechLabs
Prayagraj, Uttar Pradesh, India