Terms of Service

Last updated: 21 October 2026

These Terms of Service ("Terms") apply to your use of YatriDesk, including the website at yatridesk.com and the application at app.yatridesk.com (together, the "Service"). YatriDesk is a software-as-a-service product of CPS TechLabs, a sole proprietorship based in Prayagraj, Uttar Pradesh, India ("CPS TechLabs", "we", "us" or "our").

In these Terms, "you" or "Agency" means the travel agency, business or person who signs up for YatriDesk, along with any staff you add to your account. By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. The Service

YatriDesk helps tour and travel agencies build itineraries and quotations, send them to customers on WhatsApp and email, manage enquiries, vehicles and drivers, track payments and generate GST invoices. The features available to you depend on the plan you choose, as described on our pricing page.

2. Free 30-day trial

• Every new agency gets a free trial of 30 days on the plan it chooses. No payment card is needed to start.
• We do not charge you anything during the trial.
• When the trial ends, you need to choose a paid plan to keep using the Service. If you do not, your account will be paused. We will keep your data for 30 days after the trial ends so that you can subscribe or ask for an export. After that, we may delete it.
• The free trial is offered once per agency. We may refuse or end a trial that is being misused.

3. Subscription, billing and GST

• After the trial, the Service is offered on a monthly or yearly subscription.
• Subscription fees are billed in advance at the start of each billing period.
• All prices are in Indian Rupees (₹) and exclude GST. GST at 18% (or the rate applicable at the time) is added to every invoice. We issue a GST invoice for each payment.
• Your subscription renews for the same period at the end of each billing period unless you cancel before the renewal date.
• Charges from third parties that you choose to use, such as WhatsApp Business API message charges, are billed at actual cost and are separate from your subscription fee.
• We may change our prices. Any change will apply only from your next billing period, and we will tell you at least 30 days in advance.
• If a payment fails or is not made on time, we may suspend your account until it is paid.
• Refunds and cancellations are covered by our Refund & Cancellation Policy.

4. Your account

• You must be at least 18 years old and authorised to act on behalf of your agency.
• You must give us accurate details when signing up and keep them up to date.
• You are responsible for keeping your login details safe and for everything that happens under your account, including actions by staff you add.
• Please tell us immediately at hello@yatridesk.com if you think someone has used your account without permission.

5. Acceptable use

You agree not to use the Service to:

• break any law, or help anyone else break the law;
• send spam or unsolicited bulk messages, or contact people who have not agreed to hear from you;
• break the rules of WhatsApp, email providers or any other service you connect to YatriDesk;
• upload content that is false, misleading, defamatory, obscene, or that infringes someone else's rights;
• upload viruses or harmful code, or try to get around our security or access other agencies' data;
• copy, reverse engineer, resell or rent the Service, or scrape it with automated tools, without our written permission;
• put an unreasonable load on our systems.

We may suspend accounts that break these rules.

6. Your data belongs to you

• Your agency owns its data. This includes your customer details, enquiries, itineraries, rates, vehicles, drivers, invoices, logos and other content you add ("Your Data").
• You give us permission to store, process, display and send Your Data only so that we can provide the Service to you. We do not claim ownership of it.
• You are responsible for having a lawful basis, including any consent needed, to store your customers' personal data in YatriDesk and to contact them.
• You can ask for an export of Your Data at any time while your account is active, and for up to 30 days after it ends.
• Itinerary drafts made with AI are suggestions. Please check them before you send them to a customer.
• How we handle personal data is explained in our Privacy Policy.

7. Our rights

The YatriDesk software, design, brand and name (YatriDesk™) belong to CPS TechLabs. These Terms give you the right to use the Service during your subscription, but they do not transfer ownership of any part of it to you. If you send us suggestions or feedback, we may use them freely.

8. Service availability

• We work hard to keep YatriDesk available and reliable, but we cannot promise it will always be uninterrupted or error-free.
• The Service may be unavailable at times for planned maintenance, updates, or reasons outside our control, such as internet, hosting or third-party outages (for example WhatsApp or email providers).
• We back up data regularly. We still recommend that you keep your own copies of important documents, such as invoices.
• We may add, change or remove features over time. If we remove a major feature from your plan, we will give you reasonable notice.

9. Cancellation and termination

• You can cancel your subscription at any time. Cancellation takes effect at the end of your current paid billing period.
• We may suspend or end your account if you seriously or repeatedly break these Terms, do not pay fees when due, or use the Service unlawfully. Where reasonable, we will warn you first and give you a chance to fix the problem.
• After your account ends, you can ask for an export of Your Data for 30 days. After that, we may permanently delete it, except for records we must keep by law (for example, our own billing and tax records).

10. Disclaimer

The Service is provided "as is" and "as available". You are responsible for the itineraries, prices, taxes, invoices and messages you create and send to your customers, and for your dealings with them. CPS TechLabs is not a party to any contract between you and your customers, hotels, drivers or other suppliers.

11. Limitation of liability

To the fullest extent allowed by law:

• CPS TechLabs will not be liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, business, goodwill or data, arising from your use of, or inability to use, the Service.
• Our total liability for any claim relating to the Service will not exceed the subscription fees you paid us in the 12 months before the event that led to the claim.

Nothing in these Terms limits any liability that cannot be limited under Indian law.

12. Indemnity

You agree to compensate CPS TechLabs for any claims, losses or costs (including reasonable legal fees) that arise because you broke these Terms or the law, or because of the content or messages you sent using the Service.

13. Changes to these Terms

We may update these Terms from time to time. If a change is significant, we will tell you by email, WhatsApp or a notice in the app before it takes effect. If you keep using the Service after a change takes effect, that means you accept the updated Terms.

14. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts at Prayagraj, Uttar Pradesh.

15. Contact us

If you have questions about these Terms, write to us at hello@yatridesk.com.

CPS TechLabs
Prayagraj, Uttar Pradesh, India