Refund & Cancellation Policy

Last updated: 21 October 2026

This policy explains how cancellations and refunds work for YatriDesk, a product of CPS TechLabs, Prayagraj, Uttar Pradesh, India. It is part of our Terms of Service.

1. Your first month is free

Every new agency gets a free 30-day trial. No card is needed, and we do not charge anything during the trial, so no refund is needed for that month. If you decide not to continue, simply don't subscribe. You will not be charged.

2. Cancel anytime

• You can cancel your subscription at any time before your next renewal date. To cancel, use your account settings or write to hello@yatridesk.com from your registered email address.
• Once you cancel, we will not charge you again. You keep full access until the end of the period you have already paid for.
• If you want to keep a copy of your data, you can ask for an export.

3. Monthly plans

Monthly plans are billed in advance at the start of each month. We do not give refunds for partial months. If you cancel in the middle of a month, you can keep using YatriDesk until that month ends, and you will not be charged again.

4. Yearly plans

• If you ask for a refund within 7 days of paying for a yearly plan, we will refund you pro-rata. This means you pay only for the days you have used, and we refund the rest of the amount, including the GST charged on it.
• After 7 days from the date of payment, yearly plans are not refundable. You can still cancel, so the plan does not renew, and keep using YatriDesk until the end of your paid year.

5. What is not refundable

• WhatsApp Business API message charges that have already been used, because these are paid to a third party at actual cost.
• Any separately agreed paid services that have already been delivered, such as custom work.

6. Duplicate or failed payments

If you were charged twice by mistake, or money was deducted but the payment failed, we will refund the extra amount in full after checking it with our payment provider.

7. How refunds are paid

Approved refunds are processed within 7–10 working days to the original payment method you used. Your bank or card provider may take a little longer to show the amount in your account.

8. How to request a refund

Email hello@yatridesk.com with:

• your agency name and registered phone number;
• the date of payment and the transaction or invoice number;
• the reason for your request (optional, but it helps us improve).

We will confirm that we have received your request within 2 working days.

9. Contact us

Questions about billing? Write to hello@yatridesk.com or WhatsApp us.

CPS TechLabs
Prayagraj, Uttar Pradesh, India